Tag Archives: Howard Gossage

Selling snake oil

snake-oil-salesman-big When things are uncertain, it’s very easy for charlatans to capitalise.
That’s always been the case, and probably always will be. That’s because when nobody really knows the answer, it’s easy to listen to someone shouting that they do.

I’ve seen this in advertising many times over the years – most notably in the digital space. People come in, throw around enough buzzwords to bamboozle people and make themselves sound like an expert.

People get caught up in trends, themes, and ‘the next big thing’. Andy Flemming’s summary of a day at Cannes this year captures it perfectly:

“1:00pm. Seminars. The agency model is changing. Do more digital. Tell stories. Be brave. Dream more. Technology will change everything. Content is king. Thank you, you’ve been a great audience.”

Many of these conversations still intrigue me because of the way marketers flock to them as if they were something new. In most cases, they’re not. If you need evidence, just take a look at where the term ‘Soap Opera’ originates. Content, anyone?
It seems that the more things change, the more some things stay the same. Advertising Hall of Famer Howard Gossage (1917–1969), said the following in the middle of last century:

“The real fact of the matter is that nobody reads ads. People read what interests them, and sometimes it’s an ad.”

So, you can call it ‘content’, ‘engagement’ or whatever you want, but the simple fact is you have to make your message interesting. Now, that may mean making it newsworthy (PR?), or entertaining (ads?), or useful (platforms, utilities?), but nothing has changed since Gossage’s day – only the means in which we deliver it.

Sure, some may throw conjecture on what the media and marketing landscape might look like in the future. However, we do need to consider the fact that very, very few marketers are willing to grasp the concept of making engaging content. They’ve had six decades to make great TV ads, but how many TV ads are great?
Often, in a bid to ‘make the ad work harder’, they slip into over-playing their hand. And when that happens, it usually ceases to be interesting and turns into someone trying to sell you Amway.

And here’s another thing to consider. In today’s world, it’s the bean counters who have taken control of the marketing industry. As John Zeigler writes in his article, The Demise And Rise Of Our Industry:

“The finance department likes predictability of performance, so their default option is to view investment in creativity as a luxury, compared with the necessary investment in media exposure. Media spend can be controlled, modeled and predicted in a way that creativity cannot.”

So, it would seem that as people are crying out that creativity and branded content is the future, in reality, aren’t we drifting further from it?

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Time poor = Attention poor

The other morning it was raining so unless I wanted to sit in wet clothes all day, it meant leaving the motorbike at home and catching public transport to work.

First, the bus. A lady sat next to me and, for the duration of the trip, furiously checked the emails on her Blackberry – no doubt trying to get up to speed so she could hit the ground running once she actually arrived at work.

Next, I was off the bus and boarded the train. In my carriage were two young ladies. Given their confined surroundings, they were having a reasonably loud conversation. It grabbed my attention because it turns out that one of them worked at another ad agency, across town. She was telling her friend how busy she was at the moment with one particular account, how she was working 14-hour days, and how the agency couldn’t afford to hire another Account Manager to help her out.

After the train, a short walk was all that was left between me and my place of work. However, just outside the station were two young people in purple t-shirts trying to hand out flyers for a nearby car-parking station. Like me, most people brushed past them in their hurry to get to work.

This small observation was where most advertising sits with people’s time-poor lives. The offer on those flyers could have been great. In fact, they could have been offering parking space for free, but because the message wasn’t delivered in a way that people were willing to accept it, it was lost.

People simply haven’t got time in today’s busy world. Just ask the lady reading her emails on the bus, or the train lady on her way to another 14-hour day. John Kane, founder of Happy Soldiers, used to tell his clients that their starting point was that people simply don’t care what the client has to say. And it’s true.

Years ago, Howard Gossage said that people read what interests them, and sometimes it’s an ad. Nothing’s changed. Put simply, it’s never an interruption if it’s interesting.

Back to those people handing the flyers out. What if you gave them a guitar and asked them to write some lyrics about how much better driving to work would be than using public transport? Surely, that would be better accepted than trying to shove flyers in people’s hands.

Look at the guy below. He had a pretty mundane message, but I’m sure people talked about it for days…

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com