Tag Archives: communication

#fail: Most marketers and their use of social media

It still amazes me how many marketers just don’t understand social media. Many only see the word ‘media’ without taking any notice of the word before it – ‘social’.

After all, marketers should feel like they know about media. They have a long relationship with it. Or as one of my uni lecturers once put it, ‘Most media exists solely for the purpose of delivering an audience to marketers’.

But, ‘social’ media? No, it’s a different beast altogether.

The dictionary defines ‘social’ as:

1. pertaining to, devoted to, or characterized by friendly companionship or relations: a social club.

2. seeking or enjoying the companionship of others; friendly; sociable; gregarious.

3. of, pertaining to, connected with, or suited to polite or fashionable society: a social event.

So in general terms, social media is about people mixing, being friendly, having fun. If you’re a brand and you’re not doing this, well, you have no business being there.

It’s painfully obvious if you’re just trying to sell something and turn a quick dollar. And while other mediums might have grown up in an era where the interruption model of advertising reigned, social media didn’t.

This means people won’t accept being interrupted by commercial messages the way they have been in the past (actually, with the advent of things like TiVo and Time Shifting, you could argue that interruptive advertising’s best days are long gone).

Sure, other people may have a conversation about your brand using social media, but when you do it yourself, it just doesn’t work. And here’s the reason why: when you’re trying to apply some kind of sales message in social media, more often than not, you end up sounding like that ‘mate’ you only ever hear from when he wants a hand moving heavy furniture. He never rings you just to share a joke, or to catch up over a beer. In fact, the only time you ever hear from him is when he wants something.

Is that the kind of relationship you want your brand to have with its customers?

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Is social media really that social?

As a society we’re more connected than ever before. We know what our friends are doing at seemingly any hour of the day. We’ve had a look through their latest holiday photos. We’ve even been able to catch up with that person we haven’t seen or heard of since the last day of school.

But I wonder what impact it’s having on the day-to-day manner in which people interact. Years ago, a colleague of mine made a short film where friends were supposedly ‘catching up’ over a coffee. Instead, they sat in a café and took turns answering their mobile phones and barely even spoke to each other.

Like that short film, I wonder how many people are too busy chatting with cyber friends instead of speaking to real people that may be right in front of them. In a modern family, would it be uncommon to see one parent answering work emails on their Blackberry, the other parent chatting with friends on Facebook, one child checking what their mates are doing on Twitter, and another child having a conversation with someone via SMS?

Look, I’m no luddite. I realise that these ways of communicating have many benefits but is anyone stopping to question if there’s a downside (and no, I’m not talking about bad reception or no Wi-Fi)? I’m talking about face-to-face interaction taking a serious backseat to the digital stuff.

Some people may argue that television was just as interruptive to how families or groups communicated (or didn’t) when it arrived on the scene. However, in defence of television, it is a more communal medium. A group of people all sit around and share the same experience, often using it as the basis of a conversation. And the other thing is that TV (at least how it exists in its current form) is a fairly passive medium. You just sit in front of it, and it all comes to you. It doesn’t take you away into a separate conversation or experience, excluding the other people who may be sitting in the room with you.

For example, I think a person having an ongoing conversation via SMS while other people are in the same room is a little like whispering to someone in the presence of others. When I was a child I was taught that this was rude behaviour because it’s alienating. However, these days, if it’s the same behaviour but uses technology, it’s seemingly appropriate.

These technologies were designed to aid human interaction, not replace it, so the ground rules and basic manners should still remain the same.

So next time you’re using social media or spending time online, just keep in mind that you could be missing out on much more than someone’s status update. Or put another way, you don’t want the only social life you’re living to be a digital one.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com