Tag Archives: brands

Information, entertainment and a beer with Daz

Recently I caught up with an old mate, Daz, for a beer.

Daz has an interest in a small business called Bark Blowers. Put simply, this service allows customers to have sand, soil, blue metal, pebbles or mulch installed without having to unload/reload on site. Through a powerful pneumatic hose system, you quite literally spray the product wherever you want it.

Recently, they’d done a commercial through a regional TV station. The station produced the ad for very little cost but he was unhappy with it. He said it was wall-to-wall voiceover and seemed like it just yelled ‘heaps of shit’ at the viewer. Knowing I worked in advertising, he asked my opinion on whether ads should be packed full of information, or whether having a strong element of entertainment was more important.

I answered that it’s an age-old topic discussed between advertisers (who tend to support ‘information’) and their agencies (who tend to support ‘entertainment’). Having worked for a regional TV station in a previous life, I also told him that they produced his ad so cheaply because their motive was to give him something he could run on air (where they make their money in air time).

I suggested that these are some things he might like to consider:

  1. Nobody turns on their TV to be yelled at (or even sold to, for that matter).
  2. Information-rich may be received favourably by those viewers who, at the very time of the ad going to air, are in the market for the services of his product.
  3. On the other hand, taking the ‘entertainment’ route  will give your message a longer shelf life, provided it’s done well. This is because good ads get noticed by more people. So, besides getting noticed by those who are currently in the market, the entertainment factor also often appeals to those who are not in the market at that particular time. However, there’s a good chance they’ll recall it in the future if they need that service.
So, in this way, the ‘entertainment’ route gives you more bang for your buck, provided the entertainment part of your ad is relevant. 
However, this  chat with Daz over a beer also highlights another of the challenges facing Adland at the moment – namely, the longevity of an ad or campaign, and how to get the most value from it.
This topic is discussed here, where a few of the readers’ comments suggest the way marketers should rethink their communication strategies.
Similarly, Nick Law from R/GA talks about this subject in a video filmed in 2009.
It might seem that in a ‘throw away’ world, we’ve even made the advertising too disposable.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

#fail: Most marketers and their use of social media

It still amazes me how many marketers just don’t understand social media. Many only see the word ‘media’ without taking any notice of the word before it – ‘social’.

After all, marketers should feel like they know about media. They have a long relationship with it. Or as one of my uni lecturers once put it, ‘Most media exists solely for the purpose of delivering an audience to marketers’.

But, ‘social’ media? No, it’s a different beast altogether.

The dictionary defines ‘social’ as:

1. pertaining to, devoted to, or characterized by friendly companionship or relations: a social club.

2. seeking or enjoying the companionship of others; friendly; sociable; gregarious.

3. of, pertaining to, connected with, or suited to polite or fashionable society: a social event.

So in general terms, social media is about people mixing, being friendly, having fun. If you’re a brand and you’re not doing this, well, you have no business being there.

It’s painfully obvious if you’re just trying to sell something and turn a quick dollar. And while other mediums might have grown up in an era where the interruption model of advertising reigned, social media didn’t.

This means people won’t accept being interrupted by commercial messages the way they have been in the past (actually, with the advent of things like TiVo and Time Shifting, you could argue that interruptive advertising’s best days are long gone).

Sure, other people may have a conversation about your brand using social media, but when you do it yourself, it just doesn’t work. And here’s the reason why: when you’re trying to apply some kind of sales message in social media, more often than not, you end up sounding like that ‘mate’ you only ever hear from when he wants a hand moving heavy furniture. He never rings you just to share a joke, or to catch up over a beer. In fact, the only time you ever hear from him is when he wants something.

Is that the kind of relationship you want your brand to have with its customers?

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com