Advertising – there’s no magic formula

Here’s the trailer for a great documentary I first saw at The Sydney Film Festival  back in 2009.
http://www.youtube.com/watch?v=hLfvmiB4edI

I’ve posted it here because I’d like to talk about the opening lines delivered by the gravelly-voiced Hal Riney:

“The frightening and most difficult thing about being what somebody calls ‘a creative person’ is that you have absolutely no idea where any of your thoughts come from really. And, especially, you don’t have any idea about where they’re going to come from tomorrow.”

But hey, hang on a minute! That’s not what most agencies would have you believe. Just look at any agency credentials document, presentation, or  website. They nearly always put up some sort of diagram or chart and proclaim it to be their ‘magic formula’ for producing great ideas.

Well, as a person who has spent plenty of years in the creative department tasked with coming up with those ideas, I can say that there is no magic formula.

A few years ago at Cannes, John Hegarty broached  the subject while on stage. He said that he understood there were a lot of marketers in the audience who were desperately seeking a formula for creating great advertising. He then told them there wasn’t one.

So why do so many agencies pretend there is?
Well, I reckon there are a few reasons. First, many clients have an easier time buying an idea if there’s the perception of science behind it, rather than art. That’s because science is predictable – two plus two will always equal four.

Second, the process and operations of an agency may help facilitate an environment for ideas but if you’ve ever been an art director or copywriter, you’ll know that the real process actually happens inside a person’s head. And if agencies were to admit that, they would be putting the equity of their business in the hands (or in this case, heads) of individuals. Instead, their ‘magic formula’ is something they can own regardless of staff turnover. Sure, some agencies do have a certain style of work. But that’s usually influenced by the Creative Director (again, an individual).

Whichever way you look at it, pretending there’s a 100% fool-proof recipe for creating successful advertising is a bit like measuring poetry.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

What does the Superbowl teach advertisers?

Superbowl

Well, Superbowl XLVII has come and gone.
The Superbowl is commonly referred to as ‘the greatest show on earth’, and by now there has probably been plenty of chatter about the game and the ads that screened. I haven’t yet had the time to view any of the ads, so I can’t really comment on whether the best of this year’s crop starred clydesdales, babies, monkeys, or attractive girls in revealing singlets.

But what I do find interesting about the Superbowl every year is that it is two advertising ideologies working side by side.

On one hand, we have the interruption model in all its glory – where advertisers pay around $4 million to interrupt the sports game for 30 seconds (source: forbes.com). Indeed, with an audience of over 110 million people, spanning multiple generations, and 40% of them female, the Superbowl is still one of the few places where marketers can overcome today’s diverse media fragmentation.

Then on the other hand, you have the content model where people actually tune in to see the ads. Yes, the ads are as much of the entertainment as the actual game. In this case, the ads aren’t piggybacking on the entertainment; they are the entertainment!

So the obvious question is, ‘why don’t more marketers always make their ads to a Superbowl standard so people will want to see them?’
Well, let’s put it this way: you can either pay lots of money to interrupt ‘the greatest show on earth’, or you can invest the money more directly into your brand and turn it into ‘the greatest show on earth’ (or at least the greatest show in its category).

For many, the latter option is viewed as a lot of hard work, carries a higher level of risk, and takes more time to build (i.e. sometimes longer than a Marketing Director plans on staying in the job).
However, the successful brands of the future will look to become ‘the event’ rather than solely piggybacking on someone else’s. As the Superbowl illustrates, if you make good ads, people will engage with them.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Image: baltimoresun.com

Nobody buys loglines anymore

In Hollywood jargon, a logline is a one or two sentence summary of a film or television program. In other words, it’s the elevator pitch of an idea.
For example, you might recognise the movies represented by these loglines:

After a series of grisly shark attacks, a sheriff struggles to protect his small beach community against the bloodthirsty monster, in spite of the greedy chamber of commerce.

When a Roman general is betrayed and his family murdered by an insane and corrupt prince, he comes to Rome as a gladiator to seek revenge.

A psychologist struggles to cure a troubled boy who is haunted by a bizarre affliction – he sees dead people.

Screenwriters put a lot of time and effort into crafting their loglines, because they know it either opens the door to a Hollywood studio or it doesn’t. But the thing is, that’s all the logline does – opens the door. The writer still has to back it up with a synopsis and full script (which usually goes through several rounds of drafts).post it notes

Now, ideas are extremely important. Indeed, they are the origin of any action, but by themselves they’re almost worthless. It’s only when lots of hard work is applied in bringing them to life that they become truly valuable.

Many advertising creatives are indoctrinated into an ‘idea is everything’ way of thinking. But outside the agency creative department, it’s a very different story. Most high-value ideas only realise their worth once they’re up and running. The online clothing company across the hall from my office that recently sold for $70 million is a great example. Their idea wasn’t sold on ‘a logline’; it was sold as a functioning machine.

Nick Law of R/GA tells the story of how he presented to some investors in Silicon Valley. In ‘advertising-style’, Nick and his team had beautiful-looking concept boards and a strong idea. However, their audience soon dismissed them when they hadn’t actually built the product yet.

So while ideas are important, it’s worth remembering that they’re only part of the battle. Getting one up and running is where the money lies. That’s even reflected in how ad agencies predominantly make their money (i.e. head hours and studio time, rather than concept fees and licensed I.P.).

P.S. And if you didn’t recognise the movie logline examples, they’re Jaws, Gladiator  and The Sixth Sense.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Image source: Josh Evnin, http://josh.ev9.org/weblog/archives/category/free-design-idea

What’s your best ad?

If you’re in the business of creating advertising, you’ve probably heard that question before.
Sometimes it comes from prospective employers, sometimes it’s from friends, and other times it’s from strangers who have recently discovered what you do for a living.
The thing is, it’s rare to have produced an ad where you wouldn’t change at least one thing if given the opportunity. Ads are full of compromises – it might be the size of the logo, or a word you were forced to use in the headline, or even the way the client’s legal team asked you to phrase an offer.
I’m sure even many of the ads that we often hold up as the best, would have parts changed by their makers if permitted.

I wondered if anyone had ever produced a piece of work they were 100% happy with. So I asked.

Years ago, I was in Cannes for the advertising festival with my CD at the time, Warren Brown. It was very late (well, early actually) – the sun was already up, and we were making our way from The Gutter Bar on La Croisette to our hotel. It had been a big night (so I’m pretty surprised I remember this conversation). I asked Warren if he had ever produced an ad where he wouldn’t change a thing. Here was a guy that had been at the top of his game for 3o years, so I held hope that there was at least one ad that he’d produced exactly the way he wanted it. There was.

It was a poster campaign for Swan Vestas matches. He said even if he had the chance to do it again, there’s not one thing he’d change.
(Excuse the low-res copy I’ve posted here. The line reads, ‘Britain’s favourite old flame’)

Swan Vestas

As for me, my favourite ad is probably one I did for XXXX beer. It’s not one that received lots of advertising awards. In fact, it didn’t win any. It was a 60-second commercial that predominantly used library footage. And it only aired in one state of Australia during the 2011 State of Origin rugby league series. But I did receive letters from Queenslanders saying how proud it made them feel and thanking me for making it.

What about you? Which of your own ads is your favourite?

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

You work in advertising? Are you sure?

Remember that last scene in the 1984 movie, The Terminator?
It’s set at a remote petrol station and we see a young Mexican boy cry something in Spanish. Sarah Connor asks the older attendant what the boy said and the man says, ‘He said there’s a storm coming.’
Sarah Connor looks into the distance and says, ‘I know.’

Sometimes I look at the ad industry and feel like that Mexican boy. Except maybe nobody understands the language I’m speaking, or they’re just in denial because they don’t want it to rain.

But I know I’m not the only one. Nick Law from R/GA gave a talk at Circus – the Festival of Commercial Creativity in Sydney last year.

He put up a slide and said, ‘this is what happens when technology meets industries’. He then proceeded to highlight how technology had changed, or in some cases wiped out, entire industries.
I’m sure former employees of Kodak would agree, and no doubt the bean-counters at various music labels remember this when they have to sign huge cheques for Apple every month.

Let’s look at our situation. Most ad people are working harder than they ever have before. And, relatively speaking, they’re probably doing it for less money than they have before. As an industry, we look like all the animals in Madagascar 2 standing around the ever-shrinking waterhole. It’s happening across a lot of marketing and media areas.

So, how can you prepare for the future?
Well, I think we simply have to ask ourselves what industry we’re really in.

Some years ago, I went to another talk given by Patrick Collister. He used the example of White Star.

White Star

In 1870, White Star formed and would grow to become one of the largest shipping companies in the world. The Titanic was theirs, but that ill-fated voyage isn’t why they’re not around today. They simply didn’t realise what business they were in. They thought they were in the ‘shipping’ business. They weren’t. They were actually in the ‘transport’ business.

Instead of focusing all their efforts on travel by sea, they should have been carefully looking at a new competitor – travel by air. Who knows? If they had, there might be a White Star A380 asking people to put their seats in the upright position overhead right now.

The ad industry has been preaching their answer for a while now. We see ourselves as being in the ideas industry, rather than the advertising industry.

But let me ask you this: how much of your revenue in the past 12 months has come from non-advertising ideas? How many new products have you put to market? What innovative business models have you introduced? How many patents have you lodged?
For people who trade in ideas, it seems we’re still firmly stuck in the advertising world.

I’m sure my high school physics teacher had seen The Terminator, but he didn’t speak spanish. He just used to say, ‘Fail to prepare, and prepare to fail.’

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

In advertising, all that glitters isn’t gold

Over the years, a lot has been written about creative advertising awards. And a lot has been written about how they’ve become an industry in themselves.

Copywriters and art directors are often indoctrinated into a strong award-seeking ethic. But creative awards themselves are quite worthless (see the video below), so why the desire?

Well, part of it is due to a creative person’s inherent need for recognition of their work and to find an audience for it. But part of it is also due to the fact that a copywriter, art director or creative director’s salary is often linked directly to winning creative awards (just like a marketing manager’s KPIs might be linked to phone calls, or sales, or hits on a website).

The problem arises when the work collecting the gongs isn’t the same as the work that gets noticed by the target market.

We need to remember that our challenge is to use creativity to solve our clients’ business problems. If you concentrate on that, the rewards can be much richer than just collecting a shiny doorstop. Or as one of my former CDs put it to me, ‘What would you rather have? A Cannes Lion or a yacht?’

My response: ‘If you do it right, you can have both.’

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Tight margins, and what it means for the industry

Years ago, my art director and I were called into our CD’s office for a chat. We’d recently been thinking about moving to another agency and the CD wanted to know what he could do to stop that from happening. Whilst money wasn’t the driver of our decision, it was going to be a factor. I clearly remember him saying this: ‘Every year employees want more money, and clients want to pay the agency less’.

Nothing has changed, I guess. But the situation is getting to a point that simply isn’t sustainable. The other day I bumped into a headhunter (no, I wasn’t looking for a job). I asked her how business was. She said that she’s relatively busy, but nobody wants to hire senior people anymore. All the briefs are asking for mid-weights. The reason, of course, is that senior people come with senior price tags. And as agencies get squeezed tighter on their margins, they’re looking for ways to cut expenses and protect those margins. But, it’s not a long-term solution and it will ultimately impact on the standard of work.

I’m not saying that junior and mid-weight teams can’t do the job. I’m simply saying that they generally don’t hit the target as consistently, and they take longer to get there. Also, less senior people mean less mentors for junior employees.

Another trend that’s emerging is that human resource is becoming more transient. Freelancers are being used more frequently. Agencies are only pulling in people when required on jobs rather than have them on a retained salary.  But, many are also trying to pay them a pro rata rate of what they would pay a permanent person in that role. If freelancers agree to do this, there is little motivation for the agency to hire anyone full-time. Why would they risk having to ‘carry’ employees through quieter times or pay them for holidays, if they can just pick up the phone and have that resource on call at the same price?

So, in short, tighter margins is leading to people working longer hours because agencies aren’t resourcing appropriately. And experienced people are being managed out of the business because they cost too much.

All this means that creative people will increasingly look for careers outside of advertising and traditional agency structures. This recent study by Deutsch puts the writing on the wall.

And of course, once the talent moves on, the client dollars will probably follow.

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

Step back and take a look at yourself

If you work in advertising (or for that matter, any field that demands a lot of your time and energy) I strongly recommend you read this:

http://www.lindsredding.com/2012/03/11/a-overdue-lesson-in-perspective/

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com

What’s in a job title?

It’s funny how a title can influence the way others perceive you, or how it affects whether they buy into what you have to say. There’s been various articles written about it before.

Sometimes an organisation will offer a job title as a poor substitute for a pay-rise. I’ve never really been one for titles though. Apparently, even one of the richest people in Australia, Lindsay Fox, owner of the logistics company Linfox , simply has ‘Truck Driver’ on his business card. I like that.

My business card never said ‘Junior Copywriter’ when I was a junior, and it never said ‘Senior Copywriter’ years down the track. In fact, it has never even said ‘Copywriter’. In the space for the job title, I used to always have ‘Writer’.

Part of the reason is that nobody knows what a ‘copywriter’ does – just ask my mum, or any of the people who have asked me for advice on patents and trademarks.

People can grasp the word ‘writer’. It gives an indication of what you do. But ‘copy’? Well, it’s only inside the industry that people know ‘copy’ refers to text. Everywhere else, ‘copy’ indicates replication, which doesn’t really fit inside the job description of a ‘copywriter’.

However, it seems the guys across the desk from us have a title that ticks almost all the boxes in ‘Art Director’. It’s pretty self-explanatory in that it’s a person who directs the art. Years ago, a student who was spending a week with us on work experience even asked me if I wanted to ‘work my way up’ to the role of Art Director. Obviously, the word ‘director’ gave him the idea that there was some sort of hierarchy thing going on.

I moved into a new office space about six months ago (pics below), taking up residence amongst other creative industry people such as web designers and start-ups, film producers, casting agents, photographers etc. Even these people weren’t sure what a copywriter does. At first, they thought my job was pretty much a typist (and if you’ve ever seen my two-fingered typing style, you would probably ask how I can possibly make a living out of this).

But the thing is, whether you’re a copywriter or an art director, I think writing or directing the art is only a relatively small part of what you do. That’s just the crafting part. All the heavy grunt work, the stuff that takes the most time and effort is coming up with an actual idea.

So what should we be called? ‘Problem Solvers’? ‘Innovationists’? Ideas People’? Or, like the video below, maybe just ‘Steve’?…

DUSTIN LANE
Brand Strategy | Advertising Concepts | Copywriting

Visit risinggiants.co or dustinlanecreative.com